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TERMS & CONDITIONS

TERMS & CONDITIONS

Sentinel Technologies – Terms of Service

Sentinel Technologies Ltd — Terms of Service

Last updated: 1 October 2025 • Governing Law: England & Wales

By using our services you agree to these Terms and our Privacy Policy (https://sentineltechnologies.co.uk/privacy-policy/). For data processing terms, see our Data Processing Addendum (https://sentineltechnologies.co.uk/dpa). For identity setup guidance, see the SSO Configuration Guide (https://sentineltechnologies.co.uk/sso-guide).

  1. Who we are & scope

These Terms govern access to and use of Sentinel Technologies’ products and services, including MiSentinel, MiSentinelSOS, MiFamilySOS and MiEmployee, and related APIs and portals (“Service”). “Customer” means the organisation that orders the Service. “User” means an individual using the Service (e.g., Customer’s employee or contractor). By clicking “I Agree”, creating an account, or using the Service, you accept these Terms and our Privacy Policy (https://sentineltechnologies.co.uk/privacy-policy/). Eligibility: Business use only. Users must be 16+; Users under 18 require guardian consent.

  1. Account & access
  • Authority: If you register on behalf of an entity, you confirm you are authorised to bind that entity.
  • Accuracy: Keep account details current and accurate.
  • Security: You are responsible for credentials and activities under your account. Use strong passwords and (where available) MFA. Notify us immediately of unauthorised access.
  • Third‑party connections: If you connect third‑party services, you authorise us to process data from those services to operate the Service.
  1. Licence & acceptable use

We grant Customer and its Users a limited, non‑exclusive, non‑transferable, revocable licence to use the Service during the subscription term.

Restrictions: You will not reverse engineer, resell, or build a competing product with the Service; bypass security; scrape or overload; upload malware; or violate law/rights. You also confirm you are not accessing the Service on behalf of a competitor and will not disclose confidential information to one.

  1. User Content & Customer Data

Customer owns Customer Data; we own the Service and associated IP. You are responsible for lawfulness and consents (e.g., messaging, geolocation, SOS features). You grant us a limited licence to Process Customer Data to provide, secure, support and improve the Service (including de‑identified statistics). We may remove content that breaches these Terms.

  1. Location, safety & emergency
  • Location and sensor features (e.g., “man‑down”) collect data when enabled; you confirm appropriate notices/consents are in place.
  • Not a substitute for 999/112: We do not guarantee alert delivery, continuous connectivity, or response outcomes. In an emergency, call 999/112.
  • Carrier/data charges and device/OS settings may affect performance.
  1. SSO & identity federation

Customers authenticate their Users with their own Microsoft Entra ID (Azure AD). Our current model is company name ⇒ Microsoft sign‑in, then the User enters their work email and password at Microsoft.

  • Protocols: SAML 2.0 is enabled. OIDC and SCIM are not configured by default and can be added later without impacting SAML.
  • Single Entity ID with two ACS (same region, different back‑ends):
    https://ops.misentinel.cc/sso/acs
    https://ops.misentinel.uk/sso/acs
    Use a single Enterprise application in Entra ID that lists both Reply URLs (ACS). For SP‑initiated flows we include the intended ACS in the AuthnRequest. For IdP‑initiated (tile) flows Entra posts to the primary Reply URL; if you want two tiles, create a second Enterprise app with the other ACS.
  • Customer responsibilities (IdP): Maintain IdP configuration, MFA/Conditional Access, claims, and joiner/mover/leaver lifecycle; ensure timely de‑provisioning (SCIM can be enabled later on request).
  • Our responsibilities (SP): Provide SP settings, validate assertions, enforce session security, and log SSO events.
  • Logout: SAML Single Logout (SLO) is not enabled. Logging out clears the MiSentinel session; Customers may optionally enforce IdP sign‑out from their portal.
  • No OIDC redirect URIs or SCIM provisioning endpoints are required for the current SAML‑only setup.
  1. Availability, support & maintenance

We aim for high availability but do not guarantee uninterrupted Service. Maintenance may affect availability; we’ll use reasonable efforts to schedule off‑peak and notify when practicable.

  1. Fees, billing, taxes, refunds

Fees per Order; taxes excluded; at least 30 days’ notice for fee changes; subscriptions billed in advance and non‑refundable; overdue accounts may be suspended after notice.

  1. Data protection & security (UK‑GDPR)

Customer is Controller; Sentinel is Processor. Our DPA applies, including sub‑processors, incident response, and international transfers. We implement appropriate measures and will notify without undue delay of a confirmed personal data breach affecting Customer Data.  https://sentineltechnologies.co.uk/gdpr/

  1. App stores & devices

Apple/Google are not responsible for our Apps; device/OS/data plan are Customer’s responsibility.

  1. IP & feedback

Sentinel and licensors own the Service and related IP. Feedback may be used without restriction or compensation.

  1. Confidentiality

Each party protects the other’s Confidential Information; standard exclusions apply.

  1. Warranties & safety notice

Service provided “as is” and “as available”. Dependencies (connectivity/OS) may impact SOS/geofencing/notifications.

  1. Limitation of liability

No indirect/special/consequential damages; aggregate cap = fees paid/payable in prior 12 months; nothing excludes liability where not permitted by law.

  1. Indemnity

Customer indemnifies Sentinel for claims arising from unlawful use, Customer Data (incl. missing consents), breach of these Terms, or IdP misconfiguration granting unintended access, to the extent not caused by Sentinel.

  1. Suspension & termination

We may suspend/terminate for material breach, security risk, legal requirement, or non‑payment. You may terminate with 30 days’ notice. Post‑termination data handling per DPA; export data beforehand.

  1. Export controls & sanctions

No use in violation of UK/EU/US export control or sanctions laws.

  1. Government use

Public sector use governed solely by these Terms.

  1. Changes to these terms

We may update these Terms; material changes notified when practicable. Continued use after effective date = acceptance.

  1. Disputes, governing law & venue

Governing law and courts: England & Wales. LCIA arbitration may apply if agreed in writing

Annex — Mobile Apps licence (EULA)

Limited, revocable licence to install and use our Apps on devices you own/control solely to access the Service. No reverse engineering or security circumvention. Updates may auto‑install; these Terms apply unless new terms accompany an update.

If you have any questions about this Agreement, please contact us at:

Sentinel Technologies Ltd.
Sentinel House
36 Oakwood Hill Industrial Estate
Loughton, IG10 3TZ
United Kingdom
Email: enquiries@sentineltechnologies.co.uk
Ph: 02085140006

Updated: 01/10/2025