Sentinel Technologies

Incident Management

Have you ever wondered

Why Incident Management is Important?

Incident management refers to all practices, processes, as well as solutions that help teams to pinpoint, investigate, and respond accordingly when met with incidents. Incident Management has become a primary element for businesses whether big or small which noticeably fulfill most data compliance standards. The app’s processes make the IT teams to promptly address vulnerabilities or any glitches. This means faster responses from the backend which aids in minimising the overall impact of an incident, mitigating damages simultaneously checking that the work continues without any pauses as per plans.

Without it, you may lose valuable data, witness reduced productivity and revenues can really go south! Moreover, you can also be held liable for breach of service level agreements (SLAs). Thereby, even when a minor situation occur that caused no permanent/temporary damage, IT teams must invest in their time in finding out all dilemmas that lead to it.  

Implementing an Incident Management tool

can be favorable in 5 ways

Incident management refers to all practices, processes, as well as solutions that help teams to pinpoint, investigate, and respond accordingly when met with incidents.

Improves mean time to resolution (MTTR)

Improves mean time to resolution (MTTR)

Better data fidelity

Better data fidelity

Reduction of downtime

Reduction of downtime

Marked improvement in client’s overall experience.

Marked improvement in client’s overall experience.

Prevention of incidents in the first place

Prevention of incidents in the first place

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